How to Contact Advocate Support

Need help with something on Advocate? We’re here for you. Whether you’re experiencing a technical issue, have a question about your account, or just need a bit of guidance, our team is ready to assist you. There are a few ways you can get in touch:

The fastest way to get support is through our in-app chat.

1. Log in to Advocate.

2. Look for the chat bubble in the bottom-left corner of your screen.

3. Click the bubble to start a conversation with AdvoBot, our friendly virtual assistant.

4. Share a few details:

   • The issue you're facing or your question

   • Your name or email

   • The organization you work with

Our team will be notified and join the conversation to provide live support if needed.

Live Support Hours:
🕗 Monday to Friday, 8:00 AM – 3:00 PM ET
📅 (Excluding U.S. bank holidays)

If you message us outside of these hours, don’t worry—we’ll follow up on the next business day.

Prefer email? You can always reach us at:

📮 support@tryadvocate.com

A member of our support team will review your message and respond within 24 hours.

If your question is specific to your organization or you'd like more personalized assistance, you can also reach out directly to your Advocate contact—such as your Account Manager or the representative managing your trial or ongoing account.

They’ll be happy to help with strategic questions, setup, or anything that goes beyond general support.